Refund & Return Policy

Refund & Return Policy

Last updated: June 24, 2026

At Lipem Wear, your satisfaction matters. Because we work with print-on-demand and dropshipping partners, our return policy reflects the nature of how your items are made and shipped. Please read carefully before placing your order.

Our Policy at a Glance

  • We accept returns and refunds for defective, damaged, or incorrect items
  • We do not accept returns for size exchanges, color preferences, or buyer’s remorse on made-to-order items
  • You have 14 days from the date of delivery to report an issue
  • Trendsi accessories may be eligible for return under specific conditions (see below)

Printful Custom Apparel Items

(Graphic tees, hoodies, sweatshirts, mugs, and other print-on-demand products)

Because every Printful item is made to order specifically for you, we cannot accept returns for:

  • Wrong size ordered
  • Change of mind
  • Color looking slightly different than on screen (monitor calibration can affect color perception)

We WILL refund or replace your item if:

  • The item arrives with a print defect (misprint, fading, cracking)
  • The wrong item was sent
  • The item was damaged in transit
  • The item has a manufacturing defect (torn seams, holes, etc.)

To request a refund or replacement, email us at admin@stephennohga.com within 14 days of delivery with:

  1. Your order number
  2. A clear photo of the defect or issue
  3. A brief description of the problem

We will process your refund or send a free replacement within 5–7 business days of approval.

Trendsi Fashion Accessories Items

(Jewelry, bags, sunglasses, hats, and other accessories)

For Trendsi items, we accept return requests under the following conditions:

  • Item arrived damaged or defective — contact us within 14 days of delivery
  • Wrong item received — contact us within 14 days of delivery

We do not accept returns for:

  • Change of mind or buyer’s remorse
  • Items damaged due to customer misuse or improper care
  • Items returned without prior approval

To initiate a return, email admin@stephennohga.com with your order number and photos of the issue. Do not send items back without receiving a Return Merchandise Authorization (RMA) from us first.

Refund Process

  1. Contact us at admin@stephennohga.com with your order number and photos
  2. We review your request within 2 business days
  3. If approved, you receive a refund to your original payment method within 5–10 business days, OR we send a free replacement (your choice)
  4. For returns requiring physical shipment, we will provide a prepaid return label if the error was ours

Non-Returnable Items

The following items cannot be returned or refunded:

  • Items purchased on sale or with a discount code (unless defective)
  • Items returned more than 14 days after delivery
  • Items that have been worn, washed, or altered
  • Custom or personalized items (unless defective)

Order Cancellations

Orders can be cancelled within 1 hour of placement, before they go into production. To cancel, email admin@stephennohga.com immediately with your order number. Once an order enters production or has shipped, it cannot be cancelled.

Late or Missing Refunds

If you haven’t received a refund within 10 business days of approval, please:

  1. Check your bank or credit card statement again
  2. Contact your bank — processing times can vary
  3. Email us at admin@stephennohga.com if the issue persists

Contact Us

Questions about a return or refund? We’re here to help.

Lipem Wear
Email: admin@stephennohga.com
Response time: 1–2 business days